Frequently asked questions
Short answers to what members ask most: membership, the benefit card, prior approvals and the medical network. When it is not clear which part applies to you, the services document is the authoritative reference.
The Cooperative organises access to health services for its members through approved providers. The services may include inpatient care, doctor visits, laboratory tests and medical imaging, prescription medicines, physiotherapy and emergency services. What has been approved for each member determines which services are covered, their limits, and the conditions for using them. Health services in detail
The Jordanian Families Cooperative is a multi-purpose cooperative founded in Amman on 26 May 2025. It brings Jordanian families together across the governorates of the Kingdom and provides services to members and their families, including health services. It established the Health Care Fund, a cooperative takaful fund set up to ease the treatment costs families carry. About the Cooperative and its partners
The Health Care Fund is a cooperative health takaful fund established by Jordanian Families Cooperative for its members and their families, both salaried employees and the self-employed. The Fund pools member contributions and uses them to cover health costs under an organised and transparent financial and administrative system. About the Cooperative and its partners
GlobeMed Jordan and Medexa are contracted by the Cooperative to provide administrative and technical services related to the health services, such as eligibility verification, medical approvals management and coordination with the provider network. Medexa also manages health expenses. The Cooperative remains the party that provides the services to the member. About the Cooperative and its partners
You apply directly to the Cooperative; it does not have to go through an employer. Membership is open to salaried employees, the self-employed and their families, and can include a spouse, eligible children and dependants as set out in the services document. Who can join and how to apply
The services may include eligible family members subject to the approved conditions. The services document defines who is included and the eligibility conditions that apply. Who can join and how to apply
The authoritative reference is the services document that applies to you, which sets out benefits, limits, participation percentages and exclusions. You can also contact the Cooperative for clarification. Health services in detail
No. Access is within the approved limits and conditions, and there are exclusions, waiting periods and participation percentages that differ from one case to another and are defined in the services document. Health services in detail
100% coverage in hospital and in emergency, with no co-payment, under the terms of the services approved for the member. Health services in detail
No age band is excluded between 0 and 99 years. Health services in detail
After the first year, renewal is guaranteed. Health services in detail
A member who already had health coverage attaches a copy of the previous card. Continuity is credited, and waiting periods are waived under the approved terms. Health services in detail
Yes. Some services require prior approval under the approved rules and the principle of medical necessity. The provider normally submits the approval request to the party responsible for managing approvals. How it works
Contact the Cooperative before your visit to confirm the provider is in the network, since the network may change over time. Contact the Cooperative
The priority is to receive the necessary care immediately. Afterwards, notify the Cooperative or the party responsible for managing approvals as soon as possible and provide the required documents, as set out in the services document. Health services in detail
It is the means of identifying the member at approved providers. It is presented when visiting a hospital, clinic, pharmacy or laboratory so eligibility and the services approved for you can be verified. Health services in detail
Notify the Cooperative as soon as possible so the appropriate action can be taken under the established procedures. Contact the Cooperative
In certain specified cases, reimbursement procedures may apply according to the document's conditions, time limits and required paperwork. The details are set out in the services document. How it works
Call us, message us on WhatsApp or email us. All three are listed on the Contact page. Contact the Cooperative
Care closer to your family starts with a question
The Cooperative's team is ready to answer your questions and walk you through the membership steps.